Customer Support
ALLOY Cloud is committed to providing responsive, knowledgeable support for all customers.
Contact Us
| support@alloy.cloud | |
| General Inquiries | hello@alloy.cloud |
| Billing | billing@alloy.cloud |
Support Hours
Standard Support: Monday through Friday, 8:00 AM to 6:00 PM Pacific Time (PT).
Emergency Support: Infrastructure emergencies are monitored 24/7. Critical issues affecting service availability are addressed immediately.
Response Times
| Priority | Description | Target Response |
|---|---|---|
| Critical | Service down, data at risk | 1 hour |
| High | Service degraded, workaround unavailable | 4 hours |
| Normal | General issues, questions | 1 business day |
| Low | Feature requests, non-urgent inquiries | 3 business days |
What to Include in Support Requests
To help us resolve your issue quickly, please include:
- Your account email or tenant ID
- Affected service or instance ID
- Description of the issue and steps to reproduce
- Any error messages or screenshots
- When the issue started
Mailing Address
ALLOY, Inc.
111 S. Third Ave., STE 9
Sandpoint, ID 83864
United States